Refund Policy

 

We want to make sure you are 100% happy with your order. If you are not 100% satisfied with a purchase made at Fire & Smoke, a refund will be issued on date of purchase only. All refunds will be provided as a credit to the credit/debit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise. All refunds are at the discretion of Fire & Smoke. If you feel like your issue has not been 100% resolved, please call us at 509-925-7400.

Online-Orders:

If you have placed an order online using our mobile app and have decided to change your mind, you must call 509-925-7400 within 5 minutes of placing your order to receive a refund for your cancellation. If you have paid for the order from within the app, a credit will be issued to the credit/debit card used at the time of purchase within five (5) business days.